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Your Wellbeing Is Our Business

REFUND POLICY - updated Winter 2017

Payments are due on the day of the appointment.


Externally sourced investigations such as MRI, CT and ultrasound scans are non-refundable once they have been paid for on the day of referral.

These investigation requests involve the following work and processes once a patient decides that they would like to request the investigation:

1. Regent Street Clinic™ doctor contacts the private hospital to discuss the specific case with the consultant radiologist/specialist.

2. Regent Street Clinic™ doctor completes a formal request form with history of the complaint with any relevant clinical findings, results etc attached.

3. Regent Street Clinic™ administration staff forward the referral to the local private hospital by fax / special delivery / taxi.

4. Regent Street Clinic™ uses its service level agreement and practicing privileges at the local private hospital to allocate a consultant radiologist to the case with dedicate time commitment made to complete the request at the earliest available time slot.

5. Regent Street Clinic™ pays the local private hospital directly for the diagnostics costs and manages the individual case with interpretation of the results, follow up with the patient and devising the subsequent management plan all important post investigation stages.

Similarly blood tests and other laboratory investigations (such as urine tests, stool tests and swab cultures) are non refundable once the samples have reached the laboratory and analysis has commenced/been completed.


All private medicals such as OGUK medicals, pre-employment medicals, aviation/cabin crew medicals etc are paid for in advance of the appointment and are non-refundable. These appointments are allocated to private physicians/doctors whose time is then dedicated to that appointment slot. Non-attendance for any reason will result in a need to re-book and pay for another appointment.

All medication supplied on site, such as antibiotics and anti-malarials are non refundable once purchased and taken off-site.


Aesthetics treatments such as Anti-Wrinkle treatment, dermal fillers, lip fillers, APRP and PDO threads are non-refundable once the treatment has been undertaken.

The consent forms for these aesthetics treatments clearly states that there is NO PROMISE of a satisfactory or pleasing result. Rather our doctors will be using their experience and clinical acumen to provide the best possible treatment to the best of their ability, with a patient satisfaction rate grading the experience and overall result at the clinic as "very good or excellent" in over 94% of treatments undertaken across the clinic group.

A 'top up" Anti-Wrinkle treatment may be offered at the doctor's discretion. Our aim is for service users to be delighted with their results, however we are very careful to manage expectations, hence the thorough pre-treatment consultation.

There is no "top up" for dermal filler treatments, including lip augmentation. Any further required treatment will naturally need to be paid for.

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