Complaint procedure at Regent Street Clinic
Regent Street Clinic has a proud history of offering professional primary care services throughout the UK since 1998.
Our values include patient centredness, openness, transparency, honesty, integrity and candour. Our aim is for patients to receive a high quality experience, however, if you have any concerns about our service we would very much like to know.
Our reception staff, practice manager and complaints manager will be happy to help. In the majority of cases, concerns can be resolved quite easily.
Our aim is to resolve issues amicably, to learn and reflect on occasions when things go wrong, to improve our service and to apologise for any distress caused following a visit to Regent Street Clinic.
We genuinely value all of our service users.
Please click on the link below to access a PDF document reflecting our complaint procedure.
